Make It Gluten Free Limited are committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the new GDPR legislation and have updated our policy below.
Our website places cookies, which are small data files, on your computer or handheld device. Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour. By using and browsing this website, you consent to cookies being used in accordance with our policy. However, most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.
Our commitment to you is that we will respect any personal data you share with us, or that we get from other organisations, and keep it safe. We aim to be clear when we collect your data and not do anything that you would not reasonably expect. We only ask for information that will allow our engagement with you personally and provide our services
The data we collect
We collect some or all of the following information from you, only where you have consented to sharing the data with us
Name, address, phone number, email, payment card information is collected where you buy our products. When on our website, we will use your IP address, cookies and services like Google Analytics and other statistical services to record your activity on our website to help improve the site and our services to you.
What we use it for:
By data protection law, we can only use your personal data if we have a lawful basis to do so, which will be one of the following depending on what we are using your data for:
- When it is in our legitimate interest, or
- When you consent to it, or
- To fulfil a contract we have with you.
A legitimate interest is when we have a business or commercial reason to use your information. Even then, it must not unfairly go against what is right and best for you.
Here is a list of all the ways that we may use your personal information,
To share seasonal recipes, competitions, giveaways, event invites, news.
To send you relevant information about Make It Gluten Free products via email
To notify you about any items we have agreed to send you
To contact you to get a better understanding of your gluten-free requirements in order to improve our marketing to you
To notify you about events or news relating to gluten-free topics
To track your visits on the Make It Gluten Free website in order to understand your interest in our items and Make It Gluten Free
To notify you about delivery changes
To notify you about our policy changes
How we keep your data secure and who processes your data
We perform the processes above with the support of trusted partners and suppliers, who will be held to the same standards of compliance as we are ourselves. We ensure they store the data securely and are contractually obliged to adhere to all the data regulations required by law.
We currently use third party suppliers to collect and/or process your data on our behalf to deliver process payments, operate our website and analyse trends. We only provide them with the data needed to deliver the specific service. A small number of our suppliers may transfer your data outside the EEA, if they do, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll check for one of these safeguards:
- Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA.
- Have a contract with the recipient that means they must protect it to the same standards as the EEA.
- Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA.
We will periodically assess our trusted partners and suppliers to ensure they are adhering to the required standards.
Our communications with you
There are many ways for you to engage with us. The communications you receive from us will be tailored to the nature of that engagement(s).
- E-newsletters via email or website
- Products and offers emails via email or website
- Keeping In Touch emails
If you wish, you may opt out of any of these key services at any time by using one of the following options
- You can unsubscribe via our website or any communication that we send you
- You can call us at 07943542547 and let us know of your new preferences
- You can email us at email@example.com and let us know of your new preferences
- Write to us at: Make It Gluten Free Ltd, 67 Balgores lane, Romford.Essex.RM25JX
Otherwise, we will only contact you in response to your engagement with us, or by post where we believe we have a legitimate interest in doing so, or by electronic means if you have given us consent to do so.
We will keep your personal information for as long as you are engaged with Make It Gluten Free Ltd After you stop being engaged with us in another capacity, we may keep your data for up to 10 years for one of these reasons:
- To reactivate your account should you wish to re-engage with us.
- To maintain records according to rules that apply due to legal or regulatory requirements
We may keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons
Your data and your rights
You have a right to ask for a copy of the information we hold about you, although we may need to charge an administration fee in certain circumstances. To do so please send a description of the information you would like a copy of, along with proof of your identity to Make It Gluten Free Ltd 67 Balgores Lane Romford Essex RM2 5JX We will supply the information as requested within one month of receipt or advise you if we are unable to comply for any reason. If you find discrepancies in the information we provide, please advise us by emailing us on firstname.lastname@example.org so we can correct them.
You have a right to ask us to restrict or stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (eg marketing administration order processing) we will do so. Contact us on 07943542547 or via the above email address if you have any concerns. At your request, we will erase any data we hold unless it is required for legal or financial reasons if you no longer wish for us to hold or process your data.